INTRODUCTION
Unbranded regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Unbranded users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Elian Circosta at unbrandedsales@gmail.com
COLLECTION OF INFORMATION
In order to use the Unbranded website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Unbranded is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
USE OF COLLECTED INFORMATION
Any details collected from Unbranded customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at unbrandedsales@gmail.com
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at unbrandedsales@gmail.com
ORDERS
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
COMMUNICATIONS
Unbranded uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at unbrandedsales@gmail.com
THIRD PARTIES
Unbranded does not share any information with third parties.
LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
LINKS
Links on the Unbranded site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Unbranded.
CHANGES TO PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
UNBRANDED SECURITY POLICY
Unbranded uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for Australian and International merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using
Stripe are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Unbranded or any outside party. For more information about Stripe and online credit card payments, please visit www.stripe.com/au
DELIVERY POLICY
After ordering online, you will receive an email confirmation from Unbranded containing your order details (if you have provided your email address). We will attempt to send your goods within 1 working day; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at unbrandedsales@gmail.com
REFUNDS AND RETURNS POLICY
If your cycling kit does not fit as you were expecting, or has a manufacturing fault, Unbranded will offer an immediate exchange for you. If you require an exchange, please email unbrandedsales@gmail.com and let us know your order number, exchange reason and size you wish to exchange for. We shall reserve your new choice and ask that you return your kit to us in its original condition, unworn and unwashed. Once we receive your kit, provided it is in the required condition, we will send your new kit Express Post within 24 hours.
ABN - 20 417 449 221